The safety of your home is our number one priority. If you’re experiencing damp and mould, please let us know as soon as possible so that we can help.
Report an issue with damp and mould:
- Email: dampandmould@a2dominion.co.uk
- Call: 0800 432 0077
Please note, if you’re a homeowner, you’re responsible for treating any damp and/or mould in your home.
Please see the following articles for further information:
Emergency (severe mould or vulnerable customers) - make safe within 24 hours.
Serious issues such as persistent damp or poor ventilation - must be investigated within 10 working days either in person or remotely.
We keep customers informed within 3 working days of the investigation and send a written summary explaining the cause and action plan.
Safety related repairs must be completed within 5 working days of the investigation, if full repairs cannot be fixed within 5 days, the works must begin within 12 weeks.
- What is condensation, damp and mould?
- How do I prevent and treat damp and mould in my home?
- Awaab's Law - timelines and what to expect
For further information, please see our Damp and mould policy.