If your repair is urgent, please call our Customer Contact Centre on 0800 432 0077. We are open 8.30am to 5.30pm, Monday to Friday.

If you are reporting an issue with damp and mould, please also contact us via phone on the number above, rather than submitting your request online. By speaking to us directly, we will be able to ensure we get all the information required in order to fully investigate the issue.

For all other repairs, please use the form below, providing as much information as you can.

Emergency repairs

An emergency repair is a problem that must be fixed now before it causes serious damage to your property, or is a health and safety risk to you and your family.

For emergency repairs please call us on 0800 432 0077 (Monday to Friday, 8.30 am - 5.30 pm) or 0800 316 9880 (out-of-hours).