If your repair is urgent, please call our Customer Contact Centre on 0800 432 0077. We are open 8.30am to 5.30pm, Monday to Friday.
If you are reporting an issue with damp and mould, please also contact us via phone on the number above, rather than submitting your request online. By speaking to us directly, we will be able to ensure we get all the information required in order to fully investigate the issue.
For all other repairs, please use the form below, providing as much information as you can.
An emergency repair is a problem that must be fixed now before it causes serious damage to your property, or is a health and safety risk to you and your family.
For emergency repairs please call us on 0800 432 0077 (Monday to Friday, 8.30 am - 5.30 pm) or 0800 316 9880 (out-of-hours).
We need you to sign in so we can use the information we have on your home to help raise your repair.
Please check that your correspondence details are correct. If you need to make any changes, please update your personal details here.
We need these details so we can investigate and deal with your repair appropriately.
For information on how we use your personal data, visit our
You'll be able to upload images on the next step.
In your description, the following information would be useful:
To help us identify the issue please upload a photograph of the problem including the surrounding area.
Tell us your availability by selecting 4 suitable dates from the list below. We'll use this information to schedule your repair appointment, which our team will confirm with you shortly.
Please note: Your appointment still needs to be confirmed by our team.
Which property is the repair for?
Please choose the service or room/area
Where/what is the problem with your
Please describe the problem in as much detail as possible
Please upload a photograph
Select the dates to have your repair fixed
No dates selected
Your reference number is:
Thank you for your request. Our Repairs team will look into this and will aim to contact you by email or phone within 2 working days to confirm your repair or check any further information.
Repairs to your heating and hot water are carried out by specialist contractors on behalf of A2Dominion.The quickest way to resolve your issue is to contact them directly.