We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service.
If there's a problem you can make a complaint and we'll try to provide a solution as quickly as possible.
Please use Request a repair if you have a maintenance issue, or Report anti-social behaviour if you are having issues with neighbours or others in your area.
Completing this form usually takes around 10 minutes
If you have an account, sign in to save time giving us your personal details and link your report to your account.
You can also:
We need these details so that we can make sure we are able to investigate
and deal with your issue appropriately
For information on how we use your personal data, go to
Please check that your details are correct. If you need to make any changes, please
update your personal details here.
We need these details so that we can make sure we are able to investigate and deal with your complaint appropriately.
For information on how we use your personal data, view our privacy page.
Please contact our complaints helpline so we can help resolve your issue.
Monday to Friday, 9.00am-5.00pm
The following information would be useful:
Have you raised this complaint before?
Have you contacted us about your dissatisfaction with this before?
Please describe the problem in as much details as possible
How can we resolve this for you?
Thank you for this information. Our Complaints and Resolution service will look into your complaint and will aim to call you within two working days. If we can't reach you over the phone, we will send an email.