We're sorry if you're unhappy with our service.

We're sorry if you're unhappy with the service you've received.

To help us fix things quickly, it's usually best to Contact us through one of our usual contact channels first.

If you've already raised the matter with us and you're unhappy with the service you've received or how the matter has been handled, you can make a formal complaint.

Completing this form usually takes around 10 minutes

If you have an account, sign in to save time giving us your personal details and link your report to your account.

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Your details

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Why do you need these details?

We need these details so that we can make sure we are able to investigate
and deal with your issue appropriately

For information on how we use your personal data, go to
a2dominion.co.uk/privacy

Your details

Please check your details are up to date. We'll use these to keep in touch about your complaint and let you know what happens next.

If anything needs updating, you can amend your personal details here.

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Why are we asking for this information?

We use these details to make sure we can contact you, understand your circumstances and get your complaint to the right team.

To find out how we look after your personal information, please read our privacy notice.

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Is this an existing complaint that you already have a complaint reference number for?

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Please contact us

Please contact our complaints helpline so we can help resolve your issue.

Complaints helpline

020 8825 1931

Monday to Friday, 9.00am-5.00pm

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Have you contacted us about your dissatisfaction with this before?

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Please tell us about your complaint

The following information would be useful:

The period of time your complaint relates to
If there are staff or contractors involved in this complaint
How the problem has affected you

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How can we resolve this for you?

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Summary

Please check the information you have provided below and submit your request.

Have you raised this complaint before?

Have you contacted us about your dissatisfaction with this before?

Please describe the problem in as much details as possible

How can we resolve this for you?

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What happens next?

Your complaint will be visible in your account area after it has been looked at by our team. This isn’t a complaint reference number, you’ll get that once we’ve looked at your complaint.

Thank you for this information. Our Complaints and Resolution service will look into your complaint and will aim to call you within two working days. If we can't reach you over the phone, we will send an email.

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Make a complaint

Your details

Your details

Is this an existing complaint that you already have a complaint reference number for?

Please contact us

Complaints helpline

020 8825 1931

Have you contacted us about your dissatisfaction with this before?

Please tell us about your complaint

How can we resolve this for you?

Summary

What happens next?