We strive to make our neighbourhoods, properties, and estates safe, peaceful, and great places to live.
What is anti-social behaviour?
Anti-social behaviour (or ASB) is when someone is acting in a way that causes or is likely to cause distress or alarm to another household or community.
There are different definitions of what counts as anti-social behaviour. See our article on what you can report as anti-social behaviour.
What will we do if there is an incident of anti-social behaviour?
We will not tolerate anti-social behaviour and will work to prevent and tackle all forms of anti-social behaviour involving or impacting upon our customers in their communities. We will also tackle anti-social behaviour inflicted by customers on A2Dominion employees, contractors or others representing us.
We take issues around anti-social behaviour very seriously and take a victim-led approach in tackling cases. When there is a report of anti-social behaviour, we will:
If you would like to find out more about how we handle anti-social behaviour cases, please get in touch with us via My Account or by calling our customer contact centre on 0800 432 0077.
- Aim to respond to complaints within 48 working hours to find out more about the complaint and agree an action plan when possible.
- Keep in fortnightly contact with all parties involved while the case is being investigated.
- Use a variety of available remedies to tackle anti-social behaviour, including prevention and enforcement if necessary.
- Work with other agencies such as the Police or Environmental Health, as they may have more suitable powers to deal with the issue.
- Encourage and help customers to solve their differences together wherever possible.
- Consider if it's appropriate to arrange support for perpetrators of anti-social behaviour.
If we are unable to resolve the issue through non-legal intervention, we will consider legal advice in finding a suitable solution.
Can I see a copy of your full anti-social behaviour policy?
Yes. View our anti-social behaviour policy.
If you would like to find out more about how we handle anti-social behaviour cases, please get in touch with us via My Account or by calling our customer contact centre on 0800 432 0077.