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We are working hard to make sure our customers' homes are as safe as possible.

If the building you live in has been identified has having issues with cladding and it is over 18 metres in height, we will be putting a number of interim safety measures in place. These may include:

  • Setting up a 24-hour fire monitoring service called Waking Watch
  • Installing a heat-detecting fire alarm system
  • Putting in place personal emergency evacuation plans (PEEPS) for people who may not be able to reach a place of safety quickly without assistance

We want to reassure our customers who are living in other buildings, including those with external cladding, that we follow a strict fire safety maintenance programme. All our buildings undergo regular fire safety checks, have smoke alarms installed in shared areas and have clear evacuation plans.


Find out more on how to help keep your home safe from fire.