At A2Dominion we’re working hard to deliver as many of our services as possible during the outbreak of Covid-19.

We’ve answered some frequently asked questions about our services below.

Q: Is the Customer Contact Centre open?

A: Yes, our Customer Contact Centre is open. You can call us on 0800 432 0077. You can also use our live chat online.

Q: Can I still arrange a repair at my home?

A: Yes, our repairs team is operating as normal. You can arrange a repair via My Account or by calling our customer contact centre on 0800 432 0077.

Q: I am self-isolating or in quarantine. Can I still arrange a repair at my home?

A: We are prioritising urgent repairs in households where customers are self-isolating or in quarantine. Any non-urgent repair jobs will be scheduled for after your quarantine period is over.

If you are self-isolating or someone in your household has been diagnosed with Covid-19, let us know.

Q: Are care and support services still operational?

A: We are continuing to provide as many care and support services as possible with minimal disruption.

Visit our Covid-19 care and support help page for more information.

Q: What is happening in accommodation for students and key workers?

A: If you are in student or key worker accommodation and you have any questions or concerns around Covid-19, contact your local office.

Q: Am I entitled to additional benefits or financial support during the Covid-19 outbreak?

A: Visit our page on benefits and financial issues to find out more about additional financial help you may be eligible for.

Q: What can I do to limit the spread of the virus in my community?

A: To keep yourself, your family and our communities safe and limit the spread of Covid-19, remember to:
  • Wash your hands for 20 seconds regularly
  • Wear a mask or face covering in public indoor spaces, on public transport and in shops
  • Make space and stay at least a metre away from people not in your household
  • Do not leave your home if you or anyone else in your household has been diagnosed with Covid-19

Find out more about the latest health advice on the NHS website.