At A2Dominion we’re working hard to deliver as many of our services as possible during the outbreak of Covid-19.
We’ve answered some frequently asked questions about our services below.
Q: Is the Customer Contact Centre open?
A: Yes, our Customer Contact Centre is open with staff working from home. You can call us on 0800 432 0077. You can also use our live chat online.
Q: Can I still arrange a repair at my home?
A: Yes, our repairs team is operating as normal. You can arrange a repair via My Account or by calling our customer contact centre on 0800 432 0077. Please note that staff will be taking additional safety procautions to prevent the spread of the virus.
When contacting us to arrange a repair, you must let us know if you or anyone in your household is self-isolating or has been diagnosed with Covid-19.
Q: Someone in my home has been diagnosed or is self-isolating due to Covid-19. Can I still arrange a repair at my home?
A: We are prioritising urgent repairs in households where customers are self-isolating or in quarantine. Any non-urgent repair jobs will be scheduled for after your quarantine period is over.
If you or someone in your household has been diagnosed with Covid-19 or is self-isolating, let us know.
Q: Are care and support services still operational?
A: We are continuing to provide as many care and support services as we can with as minimal disruption as possible. Please note that staff will be taking additional safety procautions to prevent the spread of the virus.
Visit our Covid-19 care and support help page for more information.
Q: Will estate services, such as communal cleaning and grounds maintenance, still be running as normal?
A: Estate services will continue as normal during this time. We will continue to monitor the situation and keep you informed if anything changes. Please note that staff will be taking additional safety procautions to prevent the spread of the virus.
Q: Will compliance services, such as gas safety checks, still be running as normal?
A: Compliance services will continue as normal during this time. We will continue to monitor the situation and keep you informed if anything changes. Please note that staff will be taking additional safety procautions to prevent the spread of the virus.
Q: Am I able to arrange a mutual exchange (home swap)?
A: At the moment, government guidelines allow for people to move house and so mutual exchanges will continue as normal.
We’ve made some important changes to the way we carry out mutual exchanges to keep you and our staff safe. It’s important that you follow these guidelines so your mutual exchange can go head. While this is our current approach, we may pause mutual exchanges if government advice about moving house changes. We’ll continue to monitor and follow government Covid-19 guidance and update our website. You can find out more about current rules around moving home on the government website.
Q: What can I do about childcare?
A: Parents can form a childcare bubble with another household, to provide informal (unpaid and unregistered) childcare where the child is 13 or under. This can be with family or friends in your local area.
Single households with or without children are also able to form a support bubble with another household of any size. You can find out more about forming a support bubble on the UK government website.
Q: What is happening in accommodation for students and key workers?
A: If you are in student or key worker accommodation and you have any questions or concerns around Covid-19, contact your local office.
Q: Am I entitled to additional benefits or financial support during the Covid-19 outbreak?
A: Visit our page on benefits and financial issues to find out more about additional financial help you may be eligible for.
Q: What can I do to limit the spread of the virus in my community?
A: To keep yourself, your family and our communities safe and limit the spread of Covid-19, remember to:
- Follow the guidelines for your area - find out more on the Government's Covid-19 website
- Observe social distancing by not meeting with people indoors other than those in your household or support bubble
- When out in public, you should stay at least a meter away from anyone not in your household or support bubble
- Wash your hands for 20 seconds regularly
- Wear a mask or face covering in public indoor spaces, on public transport and in shops
- Download the NHS Test and Trace app to your smart phone and scan the QR codes when you visit shops, pubs and restaurants
- Do not leave your home if you or anyone else in your household has been diagnosed with Covid-19
Find out more about the latest health advice on the NHS website.