If you need help getting online, or want to help someone else get online, we have a range of support services and resources to help you.

Why get online?

The internet is a brilliant tool to help us with our everyday lives. It allows us to:

  • Access services any time of day from the comfort of our home
  • Find unlimited sources of information 
  • ‘Chat’ online to resolve queries quickly and easily
  • Access our bank, housing, benefits and other accounts to manage our personal information
  • Stay connected with family and friends, no matter where they are in the world

In other words, we can get stuff done without needing to go anywhere.

Help yourself get online

You may not have access to a computer, smartphone or any other device and internet connection at home. Or maybe you have a device and need a little help to get started by learning the basics such as how to:

  • Use your device
  • Search the internet
  • Communicate online 
  • Transact online

We can provide you with free, one-to-one support to access the internet confidently and safely.

To find out more, contact us and ask to speak to our digital inclusion team or, email 

If you know how to get online, but you’re want to learn more and build your confidence, the Learn My Way website has more than 30 free, online courses. When you’re registering online for this service, please use centre code 3455365.

Help your loved ones get online

If you know someone who would benefit from our one-to-one support to get online, we can either work with you to find the best way to assist them or help you to support them. One option is for you to work through the free, online resources on the Learn My Way website with your friend or family member.

Help your community get online

If you would like to share your knowledge and support others to get online, you could volunteer to be a digital champion. Being a digital champion is about encouraging others to understand the benefits of being online and how to connect in this way. You don’t need to be a technical expert, you simply need to:

  • Have a bit of spare time
  • Enjoy being online yourself
  • Be passionate about helping others 
  • Be over the age of 18

It’s also a lovely way to meet people and a great skill to add to your CV. We’ll provide you with everything you need, including free online courses and resources to support you.

How to get involved

If you need help getting online, want to help a loved one get online, or you’re thinking about volunteering to be a digital champion, call us on 0800 432 0077 or send us an email, providing your full name, address and phone number. If you don’t know how to use email please don’t worry – simply give us a call as a first step and we’ll show you how. We look forward to hearing from you!

Free sim and mobile data from the National Databank

The National Databank provides free sim cards and mobile data (as well as talk minutes and texts) to people in need via Good Things Foundation's network of local community partners.

To be eligible to apply, you must be 18+ years old and from a low income household. And, meet the requirements of at least one of the following statements:

  • Have no access or insufficient access to the internet at home
  • Have no or insufficient access to the internet when away from the home
  • Cannot afford their existing monthly contract or top up

To find out more, contact us and ask about the National Databank programme.