We're committed to taking action against anti-social behaviour (ASB). The easiest way to report it is through My Account:
We'll offer advice and support to anyone who reports anti-social behaviour. We'll also contact you when the situation is resolved to see how satisfied you were with the way we dealt with it. If you prefer, you can even report it anonymously.
In most cases, where it is safe to do so, we will normally encourage you to speak to your neighbour first. This is often a better way to solve the issue as your neighbour may not realise they are causing an issue.
There are, however, certain things your neighbour can do to upset you that aren’t necessarily examples of anti-social behaviour. In instances like this, we wouldn’t intervene.
Find out what you can report as anti-social behaviour.
Find out more about our anti-social behaviour policy.
If we don't have the evidence or the power to resolve your situation, and are therefore unable to resolve your complaint, we'll provide you with advice.
Where possible we will try to resolve anti-social behaviour by working with the individuals responsible, and this may mean offering them support. If we are not able to resolve the issue through a range of interventions and tools, we may have to consider taking legal action.
Under the terms of your tenancy agreement, you're responsible for the behaviour of people living with you or visiting your property. If your visitors cause a nuisance or annoyance to other customers living in your area, your tenancy may be at risk, so you must take reasonable steps to resolve this by asking them to stop. If you fail to resolve the ASB issue, we may consider taking action against you and your tenancy. This could be by applying for an Anti-Social Behaviour Injunction. In rare cases, we may have to serve you with a legal notice and it’s possible you may end up losing your home.