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The answer to this question depends on what type of tenant or owner you are.

It depends on your tenure type. In most cases, we will handle insurance claims, but if you are a homeowner or shared owner, you need to manage any claims directly with the insurer.

If you live in a property where we're responsible for arranging a buildings insurance policy and you need to make a claim, you're responsible for managing the claim directly with the insurers, Zurich Municipal. 

Submit a Leaseholder or Shared Ownership claim where A2Dominion arrange the insurance. 

  • Please have the following details ready:
  • Date, time and location of loss
  • What happened
  • Details of any quotes you’ve already received
  • Details of any crime reference numbers
  • Details of any witnesses

If the claim is the result of criminal damage or loss, you must report the crime to the police as our insurers may not accept your claim without a crime reference number. 

Please note that you'll have to pay an excess of £250* for each loss when you make a claim. However, if the damage is caused by subsidence, landslip or heave, this excess for each loss will be £1,000. As a homeowner, you may need to pay this amount direct to our insurers or the contractor. This depends on how the claim is dealt with. If you have paid for work to be completed and need to be reimbursed by the insurer, the excess will be deducted from the settlement.

Remember: Depending on the circumstances of your claim, it could take several weeks for Zurich Municipal to deal with it. You may therefore need to pay for emergency repair work to be carried out before you get money from the insurance policy. You could also ask the insurer to appoint their own contractors to carry out the work.

You shouldn't carry out any works before Zurich Municipal has accepted your claim unless it is an emergency, such as urgent plumbing, electricity repairs or the securing of your property.

If we're not responsible for insuring the building you live in, you'll need to contact the managing agent or building contact to make a claim.

Urgent claims

Sometimes ‘emergency’ work can be carried out straight away and a claim can be made later. This may be when your home needs to be made safe, such as after a break-in or water damage. If you need to contact the insurers in an emergency, please phone 0800 0280 336.

If you pay for any emergency work, you must make sure you get a receipt. You can claim for the cost of the work later as long as the damage is covered by the policy.

If possible, you should contact the insurers directly first of all to get their permission to go ahead and have the repairs carried out. Zurich Municipal may suggest you use their approved contractor and may offer to make arrangements for the contractor to visit you and carry out the works. This may be the quickest and most convenient way of dealing with an emergency. However, you don't have to use Zurich's contractor, especially if there's another you would rather use.

Please be aware that Zurich Municipal may well limit what they pay to what they think is a reasonable cost of getting the works done. So if you find you have overpaid for the works, you may not be fully reimbursed.

Here's further information on how to claim and get help in an emergency.

* This amount is correct as at May 2019.

It depends on your tenure type. In most cases, we will handle insurance claims, but if you are a homeowner or shared owner, you need to manage any claims directly with the insurer.

If you live in a property where we're responsible for arranging a buildings insurance policy and you need to make a claim, you're responsible for managing the claim directly with the insurers, Zurich Municipal. 

Submit a Leaseholder or Shared Ownership claim where A2Dominion arrange the insurance. 

  • Please have the following details ready:
  • Date, time and location of loss
  • What happened
  • Details of any quotes you’ve already received
  • Details of any crime reference numbers
  • Details of any witnesses

If the claim is the result of criminal damage or loss, you must report the crime to the police as our insurers may not accept your claim without a crime reference number. 

Please note that you'll have to pay an excess of £250* for each loss when you make a claim. However, if the damage is caused by subsidence, landslip or heave, this excess for each loss will be £1,000. As a homeowner, you may need to pay this amount direct to our insurers or the contractor. This depends on how the claim is dealt with. If you have paid for work to be completed and need to be reimbursed by the insurer, the excess will be deducted from the settlement.

Remember: Depending on the circumstances of your claim, it could take several weeks for Zurich Municipal to deal with it. You may therefore need to pay for emergency repair work to be carried out before you get money from the insurance policy. You could also ask the insurer to appoint their own contractors to carry out the work.

You shouldn't carry out any works before Zurich Municipal has accepted your claim unless it is an emergency, such as urgent plumbing, electricity repairs or the securing of your property.

If we're not responsible for insuring the building you live in, you'll need to contact the managing agent or building contact to make a claim.

Urgent claims

Sometimes ‘emergency’ work can be carried out straight away and a claim can be made later. This may be when your home needs to be made safe, such as after a break-in or water damage. If you need to contact the insurers in an emergency, please phone 0800 0280 336.

If you pay for any emergency work, you must make sure you get a receipt. You can claim for the cost of the work later as long as the damage is covered by the policy.

If possible, you should contact the insurers directly first of all to get their permission to go ahead and have the repairs carried out. Zurich Municipal may suggest you use their approved contractor and may offer to make arrangements for the contractor to visit you and carry out the works. This may be the quickest and most convenient way of dealing with an emergency. However, you don't have to use Zurich's contractor, especially if there's another you would rather use.

Please be aware that Zurich Municipal may well limit what they pay to what they think is a reasonable cost of getting the works done. So if you find you have overpaid for the works, you may not be fully reimbursed.

Here's further information on how to claim and get help in an emergency.

* This amount is correct as at May 2019.

It depends on your tenure type. In most cases, we will handle insurance claims, but if you are a homeowner or shared owner, you need to manage any claims directly with the insurer.

Report any damage or emergency repairs to us. We'll handle any buildings insurance claims.

It depends on your tenure type. In most cases, we will handle insurance claims, but if you are a homeowner or shared owner, you need to manage any claims directly with the insurer.

Report any damage or emergency repairs to us. We'll handle any buildings insurance claims.

It depends on your tenure type. In most cases, we will handle insurance claims, but if you are a homeowner or shared owner, you need to manage any claims directly with the insurer.

Report any damage or emergency repairs to us. We'll handle any buildings insurance claims.

It depends on your tenure type. In most cases, we will handle insurance claims, but if you are a homeowner or shared owner, you need to manage any claims directly with the insurer.

Report any damage or emergency repairs to us. We'll handle any buildings insurance claims.

It depends on your tenure type. In most cases, we will handle insurance claims, but if you are a homeowner or shared owner, you need to manage any claims directly with the insurer.

Report any damage or emergency repairs to us. We'll handle any buildings insurance claims.

It depends on your tenure type. In most cases, we will handle insurance claims, but if you are a homeowner or shared owner, you need to manage any claims directly with the insurer.

Report any damage or emergency repairs to us. We'll handle any buildings insurance claims.