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The answer to this question depends on what type of tenant or owner you are.

It depends. If it's in credit by more than a month's rent, you can ask for a refund. Or we could reduce your next Direct Debit payment.

Find out how to change your Direct Debit

If there's a very large over-payment, we'll get in touch to discuss what you'd like to do.

You can check your balance in My Account.

You won't automatically get a refund if your customer account is in credit.

We'll send you an estimated service charge statement each year, usually in February. This is how much we think it will cost to provide services over the coming year.

At the end of each financial year we compare the actual costs and the estimate. If the estimate was lower, you'll need to pay the difference. If the estimate was higher than the actual cost, we will usually add a credit to your customer account. We'll send you an income & expenditure account to explain all the actual costs.

It depends. If it's in credit by more than a month's rent, you can ask for a refund. Or we could reduce your next Direct Debit payment.

Find out how to change your Direct Debit

If there's a very large over-payment, we'll get in touch to discuss what you'd like to do.

You can check your balance in My Account.

It depends. If it's in credit by more than a month's rent, you can ask for a refund. Or we could reduce your next Direct Debit payment.

Find out how to change your Direct Debit

If there's a very large over-payment, we'll get in touch to discuss what you'd like to do.

Speak to your accommodation office to check your account balance.

It depends. If it's in credit by more than a month's rent, you can ask for a refund. Or we could reduce your next Direct Debit payment.

Find out how to change your Direct Debit

If there's a very large over-payment, we'll get in touch to discuss what you'd like to do.

You can check your balance in My Account.

You won't automatically get a refund if your customer account is in credit.

We'll send you an estimated service charge statement each year, usually in February. This is how much we think it will cost to provide services over the coming year.

At the end of each financial year we compare the actual costs and the estimate. If the estimate was lower, you'll need to pay the difference. If the estimate was higher than the actual cost, we will usually add a credit to your customer account. We'll send you an income & expenditure account to explain all the actual costs.

It depends. If it's in credit by more than a month's rent, you can ask for a refund. Or we could reduce your next Direct Debit payment.

Find out how to change your Direct Debit

If there's a very large over-payment, we'll get in touch to discuss what you'd like to do.

You can check your balance in My Account.