We're sorry if you haven't received the service you expected. You can tell us what you're unhappy about in a number of ways.

  • Tell us about it through My Account. (If you have a customer account, this is the best option.)
  • Call us on 0800 432 0077.
  • Fill out our online complaint form if you don't have a customer account.
  • Email us at
  • Write to us at:

    Complaints & Resolution Service
    A2Dominion Group
    113 Uxbridge Road
    London W5 5TL

  • Visit one of our offices during office hours.

We won't treat you any differently if you make a complaint, and will consider complaints from:

  • Anyone who uses or receives services from us
  • Anyone who applies for one of our properties
  • Anyone authorised to act on behalf of someone who uses our services or has applied for a property

Find out how we'll work to resolve your complaint.

Find out what to do if you're not satisfied with the outcome.

Read our complaints self-assessment forms below to find out how well we think we’re performing against the Housing Ombudsman Complaint Handling Code:

Complaints self-assessment 2022-2023
Complaints self-assessment December 2021

Complaints self assessment December 2020

View our service standards.