If the noise you report is clearly unreasonable noise, we'll contact you within 24 working hours. If you make a report over a weekend or bank holiday, it may take us slightly longer.
For most noise reports we will:
- Talk to you first. We can act fastest if you've left us a telephone number so that we can call you. If you don't have a number, we'll send you a letter or email you.
- Ask you to talk to your neighbour if you haven't already.
- Speak to other neighbours to understand how they are affected.
- Talk to the person causing the noise. Often this is enough to solve the problem.
After that we may:
- Lend you noise monitoring technology and ask you to fill out an incident diary form each time the noise happens.
- Arrange for mediation between you and your neighbour to find a way of resolving things.
- Work with the Environmental Health team at your local council to solve the issue. (Sometimes they're the best people to deal with it and we'll suggest you contact them immediately.)
- Get the person causing the noise to sign an Anti-Social Behaviour Contact (ABC). Or get the parent or guardian of a young person to sign a Parenting Contract to stop the noise. Although these aren't legal documents, we can use them in court if we need to take legal action.
- Get an injunction. This is a court order that requires someone to do, or not to do something. We need to gather evidence to apply for one.
- Evict the person from their home. This is always a last resort and can take a very long time.
We do our best to sort out issues within 90 days and will update you every 2 weeks on what's happening with your case.