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Anti-social behaviour covers a wide range of issues which can cause people significant alarm and distress. That’s why we take anti-social behaviour so seriously.

How to report anti-social behaviour

You can report anti-social behaviour to us in the following ways:

  • Speak to one of our customer service agents on Live Chat
  • Log it on our online customer portal My Account
  • Call us on 0800 432 0077
  • Speak to a member of our team

Examples of anti-social behaviour are:

  • aggressive or abusive behaviour
  • physical violence
  • hate related incidents
  • serious harassment or intimidation
  • criminal behaviour

We all have the right to enjoy life in our own way, so long as we don't harm the people living around us. Some things your neighbours do may irritate you because you would do them differently, but that doesn't mean they are unreasonable or harmful.

Examples of what isn’t considered anti-social behaviour include:

  • everyday household noise
  • babies crying
  • smells from cooking
  • children playing (unless involved in verbal abuse, damage to property or more serious behaviour)

Tackling anti-social behaviour

If the problem isn’t too serious, you could have a friendly word with the person causing the problem, explain what’s troubling you and ask if they can change or stop what they’re doing.

If you’re worried or afraid of approaching the person or the problem continues, get in touch with us.

You should contact the police to report incidents of criminal behaviour such as damage to property, assault, violence, threats of violence, burglary and drug dealing. Call the non-emergency police number on 101 or 999 for emergencies or report to Crimestoppers.

Using the 'good neighbour card'

If you find speaking to people difficult, you can instead leave them a note or ask your Neighbourhood or Housing Officer for advice. To help you talk to your neighbours, we've created a 'good neighbour card' you can complete and pop into your neighbour's letterbox or under their door.

You can download and print the 'good neighbour card' here.

If you don't have a printer, please speak to your Housing Officer or Neighbourhood Officer and they will be happy to provide you with a card.

Our anti-social behaviour process

If you report anti-social behaviour to us, we’ll work with you to agree the actions needed to tackle the problem.

As part of your tenancy or lease agreement, you have a responsibility for your own behaviour, as well as the behaviour of every visitor to your home. This also applies to behaviour in your local neighbourhood.

Prevention and early action can stop problems from getting worse. When anti-social behaviour is reported to us, we follow this process:

We’ll

  • contact you within 2 working days to discuss the issue and the actions that can be taken
  • support you or refer you to specialist organisations if necessary
  • do our best to sort out issues within 90 days and update you every 2 weeks on what's happening with your case.
  • This may take considerably longer if we have to take legal action to resolve the issue.

We can act quicker if you've left us a telephone number so that we can call you. If you don't have a number, we'll send you a letter or email you.

Anti-social behaviour actions

We take a range of actions to solve the problems caused by anti-social behaviour depending on what has happened in each case. The officer dealing with your problem will agree with you the best action to take, which could include:

  • carrying out a risk assessment or triage when you first contact us to establish whether the issue is anti-social behaviour or if we should follow our Good Neighbour Policy instead.
  • verbal or written warnings to the person or people involved
  • mediation between you and your neighbour to find a way of resolving things.
  • voluntary agreements, which could be made between people involved in anti-social behaviour (e.g. the local police, council and A2Dominion).
  • referrals to specialist support organisations and safeguarding organisations court orders or injunctions to prevent further problems
  • possession proceedings including mandatory possession. This can happen if the resident breaches their contract and is asked to leave their home. eviction as ordered by a court.
  • Working with the police, social services or the environmental health team at your local council to solve the issue.

Anti-social behaviour case review

If you have reported anti-social behaviour to us, and do not feel like suitable action has been taken, you can request a case review. Find out how to request an anti-social behaviour case review.

Further advice

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