We'll usually give you a Direct Debit refund if there is a clear credit on your service charge account. If you have any arrears, we'll deduct these from any credit you love.

We'll reduce the amount we collect for your next Direct Debit payment by the amount your account is in credit. Once we have refunded the credit to your account, your Direct Debit will return to your normal monthly amount.

If we've sent you a letter telling you about a deficit in your service charge account, you can increase your monthly Direct Debit to pay this off. We'll increase your Direct Debit to collect the arrears in instalments. And we'll let you know how much each instalment will be before we take the first payment.

If the change is greater than £20 per month, we'll contact you before changing your Direct Debit.