You can use this form if you're a homeowner and you want to:
We'll usually give you a Direct Debit refund if there is a clear credit on your service charge account. If you have any arrears, we'll deduct these from any credit you love.
We'll reduce the amount we collect for your next Direct Debit payment by the amount your account is in credit. Once we have refunded the credit to your account, your Direct Debit will return to your normal monthly amount.
If we've sent you a letter telling you about a deficit in your service charge account, you can increase your monthly Direct Debit to pay this off. We'll increase your Direct Debit to collect the arrears in instalments. And we'll let you know how much
each instalment will be before we take the first payment.
If the change is greater than £20 per month, we'll contact you before changing your Direct Debit.
You should only use this form if you already pay your service charge by Direct Debit.
If you want to set up a Direct Debit, read our How do I set up a Direct Debit? help article.
Completing this form usually takes 3 minutes.
We need to confirm you are a resident, so please sign in, or register if you haven't already.
Please check that your details are correct. If you need to make any changes, please update your details here.
We need these details so that we can make sure we are able to investigate and deal with your issues appropriately.
For information on how we use your personal data, visit our privacy page.
How would you like to adjust your Direct Debit?
Your reference number is
Thank you for requesting to adjust your Direct Debit. We will process your request as soon as possible and will send you a letter to confirm the changes to your Direct Debit.